FAQ

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When will my order ship?

All orders will ship within 3-4 days.

 

How long will it take for my order to ship and deliver?

As our country continues to experience delays as it regains its strength delivery can be expected within 2 weeks.

 

What shipping speeds do you offer?

We offer free standard shipping and expedited shipping for those that want to pay extra for faster shipping.

 

How can I track my order?

Be sure to add ROUTE shipping insurance to your order. It will send you updates on your order and you can track your order from those notifications.

 

My tracking says my order was delivered, but I haven’t received it

Oh no! Reach out to the Muvez Customer Experience Team with your tracking information and correct shipping address. And we'll have your issue sorted out as quickly as possible.

 

 

Does MUVEZ ship internationally?

Yes! We have delivered orders to over 10 countries and all associated fees are absorbed by the customer. International shipping rates will be calculated at checkout. We appreciate the love from around the world!

 

Can I edit/cancel my order after it has been placed?

As we try to process and fulfill orders very quickly, please email us at support@muvez.co and we'll work towards a great solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 21 days of purchase.

 

lets chat

Live chat us speak to a MUVEZ customer
representative in real time.

message us

You may also reach us at customercare@muvez.co or
send us a question via our contact us page.

our support

Our support team hours are from 9am – 5pm EST, 5 Monday-Friday

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