When will my order ship?

All orders will ship within 3-4 weeks.

 

How long will it take for my order to ship and deliver?

As our country continues to experience delays as it regains its strength delivery can be expected within 4 weeks for sizes (9-13).

 

What shipping speeds do you offer?

At this time we only offer free standard shipping.

 

How can I track my order?

You can find your tracking information on your order confirmation email. If you’re having trouble finding your order confirmation email, feel free to reach out on live chat or email at support@muvez.co

 

My tracking says my order was delivered, but I haven’t received it—what do I do?

Oh no! Reach out to the Muvez Customer Experience Team with your tracking information and correct shipping address. And we'll have your issue sorted out as quickly as possible.

 

 

Does MUVEZ ship internationally?

Yes! We have delivered orders to over 10 countries and all associated fees are absorbed by the customer. International shipping rates will be calculated at checkout. We appreciate the love from around the world!

 

Can I edit/cancel my order after it has been placed?

As we try to process and fulfill orders very quickly, please email us at support@muvez.co and we'll work towards a great solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 21 days of purchase.

 


need more help?

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

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