return policy

We believe all of our products are great, but if something is just not right, we accept returns

New Condition Only

Shoes must be returned in new condition with original contents (shoes, outsoles, insoles, inserts)

Try-on Indoors

Shoes should be tried on indoors on a clean surface and should be absent of routine wear

21 Day Policy

All customers have 21 days from shipment date to request a return or an exchange

 

thank you!

On behalf of the Muvez team, we thank you for your support and welcome you to the community! Muvez will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, please mail your item within 21 days from the receipt of original order and must include packaging. Items cannot be returned or exchanged after 21 days from the receipt of the original order. Please be sure to provide either your order number or a copy of you invoice to prevent delays and allow up to 5 business days to receive a response, thank you.

Please refer to address provided under the easy returns tab below or email support@muvez.co if any additional questions remain.

easy returns

Please include your order invoice and address your return or exchange to:

BOXZOOKA Fulfillment and Global Ecommerce 530 Secaucus Road, Secaucus, NJ 07094

 

how long does it take for me to receive my refund?

You can expect to receive your refund within 10 business days after your return has been received and accepted

 

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
SUPPORT@MUVEZ.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
10am – 9pm EST, 7 days a week.
We will answer all inquiries as
soon as possible.

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
SUPPORT@MUVEZ.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
10am – 9pm EST, 7 days a week.
We will answer all inquiries as
soon as possible.

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