return policy

We believe all of our products are great, but if something is just not right, we accept returns

New Condition Only

Shoes must be returned in new condition with original contents (shoes, outsoles, insoles, inserts)

Try-on Indoors

Shoes should be tried on indoors on a clean surface and should be absent of routine wear

21 Day Policy

All customers have 21 days from shipment date to request a return or an exchange

 

On behalf of the Muvez team, we thank you for your support and welcome you to the community!

Muvez will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, please mail your item within 21 days from the receipt of original order. Items cannot be returned or exchanged following 21 days from the date of the receipt or returned indicating evident wear and tear. Please be sure to provide either your order number or a copy of you invoice to prevent delays, save a copy of your tracking information and allow up to 5 business days to receive a response, thank you.

If any additional questions, please email customercare@muvez.co

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International Returns & Exchanges

Unfortunately, Muvez cannot be held responsible for any fees / costs associated. Although minor shipping discounts can be extended upon request.

International Taxes & Duties

Products purchased from the United States and delivered to an international address may be subject to Taxes & Duties dependent on final destination. Unfortunately, Muvez cannot be held responsible for paying nor reimbursing associated fees.

You can expect to receive your refund within 5-10 business days after your return has been received and accepted

 

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

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