return policy

We believe all of our products are great, but if something is just not right, we accept returns

New Condition Only

Shoes must be returned in new condition with original packaged contents (shoes, insoles, shoebox, collateral, etc)

Try-on Indoors

Shoes should be tried on indoors on a clean surface and should be absent of routine wear

21 Day Policy

All customers have 21 days from shipment date to request a return

 

thank you!

On behalf of the Muvez team, we thank you for your support and welcome you to the community! Muvez will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, please mail your item within 21 days from the receipt of original order and must include packaging. Items cannot be returned or exchanged after 21 days from the receipt of the original order. Please email support@muvez.co to confirm a return address or if any additional questions remain.

Easy Returns

FREE SHIPPING ON ALL EXCHANGES

Your shipping cost will be covered within 21 days of shipment date. Once your return has been approved, we will provide you with a shipping label, worry-free

How long does it take for me to receive my refund?

You can expect to receive your refund within 10 business days after your return has been shipped

Free Exchange

Rest assured, we will cover the cost of your exchange by sending you a shipping label within 2 business days of your request

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
SUPPORT@MUVEZ.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
10am – 9pm EST, 7 days a week.
We will answer all inquiries as
soon as possible.

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
SUPPORT@MUVEZ.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
10am – 9pm EST, 7 days a week.
We will answer all inquiries as
soon as possible.

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