On behalf of the Muvez team, we thank you for your support and welcome you to the community! Muvez will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, please mail your item within 14 days from the receipt of original order and must include packaging. Items cannot be returned or exchanged after 14 days from the receipt of the original order. Please email firstname.lastname@example.org to confirm a return address or if any additional questions remain.