FAQ

WHO IS MUVEZ FOOTWEAR AND WHAT ARE THE 3:AM'S?

Muvez, is a footwear brand dedicated to re-imagining traditional indoor slippers. With a primary focus to create and deliver a product that satisfies the needs of our customers by achieving a balance of aesthetic beauty and unrivaled functionality.

The Muvez 3:AMs are comfortable and lightweight indoor slippers that simplify transitioning from indoors to outdoors.

HOW DO THE MUVEZ'S 3:AM'S FIT?

All of our shoes are medium width and offered only in full sizes US M 9,10,11,12,13. The entire 2020 collection starts out a little snug and then stretches naturally in large part due to the neoprene heel counter.

We've found most full-size customers stick with their full size. But if you're a half size, we've found most customers size down. If you have a wider foot and you're a half size, we'd suggest sizing up.

Still not sure? We'd love to talk to you about it! Reach out to one of our fit specialists at customercare@muvez.co for personalized advice!

DO YOU OFFER FREE SHIPPING AND RETURNS?

Yes - we offer free shipping to the continental US only.

Unfortunately we do not offer free returns at this time but please carefully follow our return instructions to expedite the process.

WHAT IF YOU DONT HAVE MY SIZE OR ARE SOLDOUT?

We understand waiting can be an inconvenience sometimes but please sign up to our newsletter to be notified when we restock your size and colorway.

HOW SOON WILL WOMEN'S BE AVAILABLE?

We anticipate a Summer 2020 release of our Women's collection

With only a limited quantity we strongly encourage interested customers to pre-order a pair today link here

WHAT IF I WANT TO CHANGE OR CANEL MY ORDER?

As we try to process and fulfill orders very quickly, please email us at customercare@muvez.co and we'll work towards a great solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 21 days of purchase.

PRESS OR COLLABORATION INQUIRY?

Please send your inquiry to eric@muvez.co and cc press@muvez.co

NEED MORE HELP?

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

lets chat

Live chat us speak to a
MUVEZ customer
representative in real time.

message us

You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.

our support

Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.

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